Terms& Conditions

The plain version. If anything here is unclear, ask us rather than guessing.

About this site

Who we are: Essentials by Dee is a lifestyle and personal care brand selling everyday essentials across personal care, fragrance, beauty and healthy snacks. This website presents the range; orders are completed by message.
No checkout on this site: Nothing is charged here. The basket composes a WhatsApp message, and the order, the price and the payment are all agreed in that conversation. No card or payment details are ever entered on this website.

When an order is binding: An order exists once we have confirmed it in writing, with the items, the total and the delivery cost. Until then nothing is owed on either side.
Prices: Prices are quoted per order and hold for that order. We do not publish a tariff on this site because stock and quantity both move.
Availability: Everything listed is stocked at the time of listing. If an item sells out between your message and our reply we will tell you immediately and offer an alternative or a refund.

What we hold: Whatever you send us in a message: your name, your number, your delivery address and your order. We use it to fulfil the order and to answer you, and for nothing else.
What this website stores: Your basket is kept in your own browser so it survives a refresh. It never leaves your device until you choose to send it, and this site sets no advertising or tracking cookies.
Messages you receive: We only message you about your order, or about updates if you asked for them. Ask us to stop at any time and we will.

Product photography: Product photographs are of the items we stock. Colours can read slightly differently between screens, which is not a fault.
Brands we resell: Some items are made by other brands and stocked by us. Their trademarks belong to them, and we make no claim to represent them beyond selling their products.

How to reach us: WhatsApp is the fastest and is the channel orders run through. Email and the contact form reach the same people.